Gerry Riskin is one of most highly respected law firm consultants on the planet. After serving as managing partner of a thriving Canadian law firm, he co-founded Edge International in 1983. His writings have been published throughout the world, and he is perhaps best known as author of The Successful Lawyer, one of the ABA’s all-time best sellers. In this article, Gerry suggests some effective ways to address client reactions to these five situations:
- Asking for the Retainer
- Delegating Work to Another Lawyer
- Cross-Selling Additional Legal Work
- Explaining a Higher than Expected Bill
- Dealing with an Unhappy Client
These are not scripts. Rather, they present ideas to help you think through how you can best respond in your own way.