Merrilyn is the founder of Attorney-at-Work, one of the most popular blogs for practicing attorneys in the US. With the tagline “One Really Good Idea Every Day for Enterprising Lawyers,” its goal is give lawyers everything they need to create a law practice – and a life -they can love. In addition, Merrilyn is a fouding member of the Legal Marketing Association and past President of the College of Law Practice Management. This is one A@W’s most viewed articles ever published and here are a few of its pointers:
- Tip #5: Return phone calls, e-mails and texts promptly. Really.
- Tip #11: Under-promise and over-deliver. Never the other way around.
- Tip #15: Try to think like your client. Always.
- Tip #19: When you complete a matter or a task, ask for feedback.
- Tip #27: Put down that device and pay attention!
- Tip #31: Keep an orderly desk. No one wants to work with a messy thinker.
We suggest that you circulate this little gem to others at your firm as an important reminder of how important service and professionalism are for lawyers of all ages.